Welcome to OnTime Royal Ride. By using our website and booking our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our platform.
OnTime Royal Ride provides professional chauffeur-driven car rental services across Dubai and other Emirates. All bookings are subject to availability and compliance with these terms.
Bookings can be made online, via phone, or WhatsApp.
All bookings must be confirmed with full or partial payment.
Accepted payment methods: credit/debit cards, bank transfers, and cash (for eligible services).
Prices may vary depending on service duration, vehicle type, and distance.
Cancellations made at least 24 hours in advance are eligible for a full refund.
Cancellations made less than 24 hours in advance are non-refundable.
No-shows or last-minute changes may be subject to additional charges.
By booking our services, you agree to:
Provide accurate information during the booking process.
Treat our chauffeurs and vehicles with respect.
Avoid any illegal or prohibited activity during the ride.
Cover the cost of any damage caused by negligence or misconduct.
We reserve the right to:
Refuse service to any individual for safety or legal concerns.
Cancel or reschedule bookings due to unforeseen circumstances (with notice).
Replace a vehicle or chauffeur in case of emergency or unavailability.
Smoking, alcohol, or illegal substances are strictly prohibited inside the vehicles.
Pets are allowed only with prior notice and approval.
Any misuse of the vehicle will result in termination of service without a refund.
OnTime Royal Ride is not responsible for delays caused by traffic, weather, roadblocks, or events beyond our control.
We are not liable for lost, stolen, or forgotten belongings in the vehicle.
Our liability is limited to the amount paid for the specific service.
All content, logos, and materials on our website are the intellectual property of OnTime Royal Ride and may not be copied, reproduced, or used without permission.
These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes will be handled in accordance with UAE regulations.
If you have any questions or concerns regarding these Terms, please contact us:
At OnTimeRoyalRide.com, customer satisfaction is our top priority. Here’s how our clients describe their experience — professional, reliable, and always on time.